KNOWLEDGE MANAGEMENT
 
Most viewers visit your web site seeking information - our objective is:
 
1. To turn information into KNOWLEDGE
and
2. To turn knowledge into a BRAND EXPERIENCE.
 
ADDING INTELLIGENCE TO YOUR WEB SITE:
The Internet has helped to redefined knowledge and the way that knowledge is shared. At TOWNHALL Internet Communications we have worked diligently to gain the leading edge Knowledge Management Skills necessary to add value to our clients web sites. A recent research study indicates that most companies maximize only 25% of their knowledge base. Most fail to capture the "unwritten" or "tacit" knowledge their employees and customers hold, knowledge such as business insight, historical perspective and product / service relationships.
This represents the type of information that we identify and channel into your web site, whether Internet, Intranet or Extranet. Knowledge that can be leveraged as training and development to help close the gap between entry-level employees and those people who are experts, or applied throughout the organization to everyday business challenges. We will also design the most functional on-line feedback system to ensure timely and efficient updating of shared knowledge.
We'll make the knowledge base easy to reach by your viewers. Without getting too technical - we accomplish this by working closely with you to create a knowledge organization structure based on context, document relationships and unique catalogue properties.
We start by dividing your web site into knowledge layers, with each succeeding layer moving to a more specific and focused information base. From there, we create "mini-nets" to capture and group unique knowledge areas, and to make those areas more easily assessable to your viewers. We then build in levels of viewer interactivity - based on measurable performance objectives.
If this appears to be a highly sophisticated level of thinking - well, it is! Most viewers have come to your web site seeking information. Our objective is to turn information into knowledge while creating a "Brand Experience" designed to help build a one-to-one relationship that with your customer.
We believe that KNOWLEDGE MANAGEMENT is one of the unique skills that set us apart from our competitors.
 
KNOWLEDGE BASED MANAGEMENT SUPPORT INCLUDES:
  • KNOWLEDGE MANAGEMENT MENTORSHIP
  • PROJECT MANAGEMENT
  • ON-LINE TRAINING & DEVELOPMENT
  • INTERACTIVE PRODUCT / SERVICE INFORMATION
  • E-BUSINESS TRANSACTIONS
  • COLLABORATIVE SERVICES: E-MAIL, CHATS, FORUMS, LIST SERVERS
  • INTERACTIVE ON-LINE FEED-BACK & RESEARCH
  • INFORMATION RETRIEVAL & ARCHIVING
  • FORMS MANAGEMENT
 

Contact: TOWNHALL Internet Communications
 
IT'S POSSIBLE YOU SHOULD EXPECT A WHOLE LOT MORE FROM YOUR WEB SITE !!!
 
Web site contents, graphics and text are copyright © TOWNHALL Internet Communications.
ALL RIGHTS RESERVED WORLDWIDE.